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Customer Charter

Chestertons and its staff will seek to: 
 
• Always provide a high quality, professional and expert service to our clients
• Treat all customers equally
• Get to know our customers personally and build lasting relationships 
• Be knowledgeable and forward thinking wherever possible
• Set a positive example within our industry and the local communities in which we operate
• Look to achieve the best result for our sellers, landlords, buyers and tenants
• Answer calls quickly and, if we are unavailable, respond to messages within 24 hours
• Clearly explain all transactional processes to clients and customers and keep them informed of progress
• Set realistic expectations and strive to exceed standards
• Adhere to industry best practices and codes of conduct at all times
• Be clear and concise in our pricing and avoid using excessive ‘small print’


Our values:

1. Independent
2. Dynamic
3. Community
4. London
5. Service
6. Simplicity
7. Social
8. Long-term
9. Expert