Contact: 0207 359 0922 | firstname.lastname@example.org
Our Estate Management team provides management solutions to freeholders, lessee/resident management companies (RMC's), Right To Manage companies (RTM’s) and developers. Our reputation is built on strong relationships, with traditional values, via professional staff that deliver the highest quality service.
• Bespoke management of individual blocks, estates and mixed use developments
• Transparent accounting and service charge budgeting
• Effective credit control and arrears chasing
• Proactive repairs and maintenance
• Arrange works via a comprehensive and independent panel of approved contractors
• Management of on site staff
• Establish planned maintenance programs for cyclical maintenance
• Ensure statutory, regulatory and Health and Safety compliance
• Provide a full out-of-hours emergency service*
• End of year accounting
• Place buildings insurance via an independent broker
• Collect rents where applicable
Small team, diverse portfolio and personal service
Everyone in the Estate Management department is directly involved in the management of our blocks. This means we are able to provide a personal service to our clients and ensure there is a high degree of knowledge sharing throughout the team.
We provide direct dials to each member of staff and encourage residents to make contact. We don’t believe in the ‘call centre’ approach and we want you to get through to someone that can assist you first time.
Currently we manage around 70 blocks with over 2,000 units throughout the south east including Chelsea, Islington, Docklands, Maida Vale, Highgate, Hackney and Camden in addition to a number of commercial properties. We manage blocks and estates from as little as 3 units all the way up to 279 units. More importantly, we pride ourselves in ensuring we have the capacity to manage new instructions with ease.
Your Property Manager works in a team with a dedicated Property Assistant who provides administrative support and backup while they are out on site. We find this setup means they are able to carry out their job more efficiently and ensure cover is in place when most needed. The Property Assistant will arrange works orders, chase contractors, update you on progress of works and assist in handling telephone enquiries.
All our property managers are qualified members of the Institute of Residential Property Managers (IRPM) and carry years of experience within block management. Our staff benefit from regular training and updates to ensure we remain fully compliant within this sector of the property industry.
Out of Hours Service
We understand that issues arise out of working hours. In an emergency, calls will be handled by experienced, trained staff that determine the nature of the emergency and where appropriate, arrange for necessary works to be carried out using one of our approved contractors. Where works are already covered by a maintenance contract (such as lifts), the staff will have details of who to contact in the event of an emergency. This service is available from 1730hrs till 0900hrs Monday to Friday and 24 hours a day during weekends and public holidays.
*Please call 0843 658 5050 if a matter arises outside of normal office hours that requires urgent attention.
More information on Complaint Handling is available here.
Our Estate Management team provide services to:
020 3040 8711