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Customer Charter

As Experts in Residential property solutions, our core values are:

  • Expert
  • Dynamic
  • Long-Term
  • Service
  • Community

Chestertons and its staff will seek to:

  • Always provide a high quality, professional and expert service to our clients
  • Treat all customers equally
  • Get to know our customers personally and build lasting relationships
  • Be knowledgeable and forward thinking wherever possible
  • Set a positive example within our industry and the communities in which we operate
  • Look to achieve the best result for our sellers, landlords, buyers and tenants
  • Answer calls quickly and, if we are unavailable, respond to messages within 24 hours
  • Clearly explain all transactional processes to clients and customers and keep them informed of progress
  • Set realistic expectations and strive to exceed standards
  • Adhere to industry best practices and codes of conduct at all times
  • Be clear and concise in our pricing and avoid using excessive ‘small print’